Returns Policy

Free Returns

If you are unhappy with your purchase for any reason, then we will gladly refund you within 28 days of purchase. Simply click on the link below to start the returns process:

ALLENS OF KINGSBURY RETURNS- Orders placed on or before to 28/05/26

ALLENS OF KINGSBURY RETURNS- Orders placed on or after 29/05/26

Returns Outside of UK

Returns outside of the UK are at the buyer's cost.

Please return to us at the address below:

ALLENS OF KINGSBURY
80 Barden View Road
Dordon
Staffs
B78 1QB
England

Please ensure that you have completed a CN22 Customs declarations form and that this has been clearly marked as being Returned Goods.

Please mark the return parcel on the outside clearly as returned goods - failure to do this could result in Customs charges being applied to the parcel on its return. I regret we cannot accept parcels with customs duties and charges payable - these will be returned to sender.

Non-Faulty Goods

We do ask to please return items with the original packaging and to leave hygiene seals on suits. Please indicate on the paperwork you are returning which item is being returned for a refund, we no longer offer exchanges.

Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers.

Faulty Goods

In the case of faulty goods, please contact us at sales@allensswimwear.co.uk and give us details of the nature of complaint along with photos and the date of purchase and the care given to product.

In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.

Return Costs

When returning your item to us using our free tracked return service or similar service please ensure that your return is packaged within an outer packing bag or box when a
collection is booked with Royal Mail or if returning at a Post Office.

We regret that we will not accept returns where postage labels are placed on the manufacturer's box or packaging when returned.

We offer a free returns service. We advise that customers keep either proof of posting or a receipt as we cannot be held accountable for items lost being returned to us.

Special Orders and Customised Products

Please note that this returns policy does not cover items such as special order swimwear, customised products and products ordered specifically at the request of a customer. Products such as these cannot be returned (unless faulty).

Christmas - Extended Returns Policy

Over the festive period we offer extended returns free of charge for all customers within the UK. All purchases made between October 15th and December 31st can be returned until January 31st the following year. Simply click on the link below to start the returns process:

ALLENS OF KINGSBURY RETURNS

Copies of this policy are available in PDF or hard format on request from sales@allensswimwear.co.uk

Name & Registered Office:

ALLENS OF KINGSBURY (SWIMMING) LIMITED
80 BARDON VIEW ROAD
DORDON
TAMWORTH
B78 1QB

Company No. 05320714