1. What delivery options do you offer?
We offer several delivery options, including Standard Delivery, Express Delivery, and International Shipping.
2. How long will it take for my order to arrive?
Delivery times depend on the option you choose at checkout. Standard Delivery typically takes 2-3 days, while Express Delivery is usually delivered within 1-2 days. International delivery times may vary by location.
3. How much does delivery cost?
Delivery costs vary based on the shipping method and destination. Standard delivery starts at £4.99, and express delivery starts at £14.99. International shipping rates are calculated at checkout.
4. Do you offer free delivery?
Yes, we offer free delivery on orders over £20. Terms and conditions apply.
5. Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.
6. Do you deliver internationally?
Yes, we deliver to many countries worldwide. Delivery times and costs for international orders are shown at checkout.
7. What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, please contact our customer service team with your order number, and we’ll assist you.
8. What happens if I’m not home to receive my delivery?
If you're not available, the courier will typically leave a card with instructions on how to rearrange delivery or collect your parcel.
9. Can I change my delivery address after placing an order?
We can make changes to your delivery address if your order hasn’t been dispatched. Please contact us as soon as possible.
10. What if my order arrives damaged or incomplete?
If your order arrives damaged or is incomplete, please contact our customer service team as soon as possible with photos and your order number, and we’ll resolve the issue promptly.
11. Do you deliver to PO Boxes or BFPO addresses?
Currently, we do/don’t deliver to PO Boxes and BFPO addresses. Please check specific delivery options at checkout.
12. Can I choose a specific delivery date?
For express or special deliveries, you may be able to select a preferred delivery date at checkout.